The course explains business processes across several TSMO areas, including traffic incident management, and freeway traffic management. The text highlights the available tools and resources for engaging the right stakeholders. Organizational aspects that govern various technical or administrative activities are also covered in this course content. The course material is based on Improving Business Processes for More Effective Transportation Systems Management and Operations, FHWA Publication No. FHWA-HOP-16-018.

After completing this course, the learner will have a better understanding about efficient transportation systems management and operations (TSMO) programs, as well as an understanding of the following topics:

• Managing congestion with transportation systems management 
• Benefits of improved business processes
• Identifying business process issues
• Traffic incident management business processes
• Work zone business process challenges